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Customer Communications Management

Development of solutions to help organizations effectively manage business communications.

Aiding organizations to effectively manage business communications

Centurion has over big experience for Customer Communications Management . We have delivered hundreds of implementations of StreamServe (now part of Exstream) – the high end Customer Communications Management software that improves and automates customer engagement with personalized letters and invoices. 

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Exstream solutions for improved customer engagement

Centurion helps companies leverage personally relevant information and offer document delivery to large numbers of customers through multiple communication channels. With our CCM solutions, customers minimized the costs associated with implementing changes to invoices, eliminated delays for payment receipts, introduced new communication channels, improved customer service, and reduced customer complaints and manual workload.

Smart automation for effective digital transformation

By automating document execution and handling processes and eliminating most costly and error-prone manual work, OpenText Exstream can decrease paperwork flow cost, improve documentation accuracy, and speed up enterprise performance. Centurion Professional Services has experience in telecom, insurance, healthcare and other industries. Our solutions enable clients to streamline their customer engagement processes by delivering personalized consistent communications.

Increased business processes efficiency

Through its easy-to-learn authoring tools, Exstream gives hands-on control of the documents to non-technical users such as designers, marketing managers, customer support agents, and legal staff to efficiently create and use marketing messages, campaigns, upsell offers, and to control how and when this content is automatically included in customer correspondence.

Business analysis

Project design and architecture

Project development

Third-party software integration

Installation and Configuration

Performance optimization